Flare is redefining personal safety with products designed for the iffy and uncomfortable moments we experience most often. Designed by survivors of assault, the Flare Cuff is tech-enabled jewelry that gives users customizable options for easily getting our of unsafe situations sooner in the moment.

Flare is looking to hire a passionate and dedicated Customer Support Specialist to manage our growing customer support needs as we prepare to launch publically.

Responsibilities:

  • Manage incoming support requests across social media and email
  • Triage customer queries based on the type of support request (pricing, product or app bugs, general inquiries, etc)
  • Respond to all customer inquiries within 24 hours
  • Oversee Flare's customer support platform, ZenDesk
  • Strong ability to multitask and self-manage: prioritize requests and escalate issues to management when necessary
  • Draft professionally written, courteous emails to customers that exemplify Flare's brand and voice
  • Work closely with various internal departments and contacts to resolve issues
  • Develop expertise for Flare hardware and software so that you can quickly solve basic technical issues for customers

Requirements:

  • 1+ year(s) of customer service or operations work
  • Experience with ZenDesk or similar support platform
  • Experience with Shopify eCommerce a plus
  • Attention to detail, ability to multi-task and excellent problem-solving skills
  • Manage competing priorities and know when to escalate issues
  • Excellent written and communication skills
  • Enjoy a fast-paced environment
  • Current college student or recent graduate preferred